It Doesn’t Take That Much To Make Me Smile

All I kept thinking yesterday was; “I feel sorry for all the people who got stuck with ill-fitting dentures and were told “Don’t wear them then” and were dismissed”

Tip #3 – don’t let anyone bully or intimidate you into accepting something that is unacceptable. Remember; YOU deserve to be treated with respect and as a customer; satisfaction.

Like I said before, I know there will be an adjustment period and I was prepared for that but I needed dentures that I could function with first.

I went to the new fellow, Adam; yesterday and what a difference it made to have someone listen to me and truly want to help and make me happy.

Adam didn’t argue with me and agreed the dentures were too big and the teeth were too large. I understand he has to be careful to not criticize his associate and sister office but he immediately went to work adjusting my dentures. He spent at least 1/2 an hour shaving the teeth down in length and cutting back the denture itself. He got the uppers to the point I could wear them comfortably, the lowers are going to need more work but I actually wore the uppers for most of the day.

Like he explained, he can’t do anything about the width of the teeth but his goal right now is to get the denture comfortable and attractive enough for me to wear them for 3 months, until my gums heal and my jaw bone recedes a bit. After 3 months he will make me a whole new set of dentures with properly sized teeth.

I go back on Friday for more adjustments and I’m confident by summer I will have teeth I can smile about.

Our appointment lasted over an hour and I never once felt my questions were stupid or I was being unreasonable. Adam spent 1/2 the time listening to me and 1/2 the time working on the dentures. I could tell from the look on my mom’s face that they were much better as soon as I put them in.

It’s amazing what 1/32nd of an inch can do when it comes to something like teeth.

It also made a huge difference to me that my family was backing me and they were not going to accept anything less than me having teeth I was happy with.

My son and brother both said, “Just let us know if you don’t get satisfaction, we’ll come out there and get you new teeth!!” That would be my last resort because they would not be as diplomatic as my mom or I, (but there was this little part of me that secretly would have loved to see that bit#@e’s face when my angry brother and angry tattooed son walked into her office demanding she fix my teeth. Some times all a person needs is for someone to be angry on their behalf. To be told, “I’ve got your back.” That’s what family is all about.)

I think it is despicable (and narcissistic) that the other denturist was insisting I wear dentures I looked horrific with and was in extreme discomfort wearing just because she didn’t want to admit she screwed up. I have worked serving the public and I know customers can be a pain in the butt sometimes but they are the customer and deserve respect and satisfaction.

I also know there is a solution to every problem if a person is willing to look for it. That is one of my pet peeves; people in customer service who say, “Sorry, there’s nothing I can do to help you.”

Like the bank employee that insists there is no way of over riding the computer, writing up a reversing entry, or a Big box store employee who is too busy checking their social media to help you find something. I am extremely patient and understanding, everyone makes mistakes; but I get angry when someone refuses to admit they made a mistake and then gets an attitude about it.

Anyway, I started this post two days ago now and have worn my upper dentures for both days without much discomfort.

Not the best picture in the world but me with teeth with my grand daughter the other day.

I should have taken a picture of the dentures when I first got them, it is such a HUGE difference.